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Thank you for choosing us for your wellness and skincare treatments to ensure we provide the highest level of service to all our guests we ask that you familiarise yourself with the booking conditions before securing an appointment.

We operate strict booking and cancellation policy by booking an appointment you agree to the terms outlined below.

If you would like any help or clarity with any booking and cancellation policies, please do not hesitate to get in touch.

Male client booking and safety policy:

At Embrace and Restore our mission is to provide a dedicated body positive sanctuary specifically tailored for women however we recognise that men also suffer from chronic joint stiffness, lower back pain, muscle, muscle tension and stress relief and in a world of self-love and self-care skincare treatments are also are included in treatments available.

To ensure the ultimate safety and comfort and peace of mind of our bobile therapist we accept male client strictly under the following mandatory conditions:

Joint bookings only we do not accept solo bookings for male clients, a male clients can only be booked on as part of the joint appointment back to back alongside a female client such as wife partner, mother, sister, daughter or friend at the same residential address the treatment is to take place at or holiday accommodation. 

For the first time verification and security purposes, the female client must be the individual who scheduled the joint session through our online system and remains on the premises for the entirety of both treatments. Any male bookings made will be cancelled..

Zero tolerance policy:

Our mobile service operates with a strict professional boundary  any form of inappropriate language, behaviour or suggestion will results in the immediate termination of the treatment and the therapist leaving the property.

Property access accessibility and staircase limitations:

To deliver our signature premium wellness experiences we travel with heavy professional equipment; massage couches, thermal stone heaters and extensive clinical skincare set ups. For the physical safety of our mobile therapist and to adhere to our insurance policies and to prevent accidental damage to our equipment we operate under the following accessibility rules:

We are able to offer our full list of services to residential properties, holiday cottages, apartments and flats based in basement accommodation and ground floor accommodation. 

We are able to offer full service menu to accommodation types that have a fully functional working lift within the building for above ground floor.

Accommodations with no lift available we offer a limited treatments menu for above ground floor accommodation so that our clients do not have to miss out. We have a few treatments that are adaptable for above ground floor accommodation.  Please get in touch with us before booking as there is sometimes a discount attached to these services.

Booking and deposit policy

To secure your appointment, a valid credit or debit card is required to secure all bookings. No deposits are required at the time of booking, you will not be charged any fees.

For any cancellations or rearranging any appointments with more than 24 hours notice given less than 24 hours notice cancellations and rescheduling request made within the 24 hour appointment window will incur a charge of equal to 50% of the treatment.

Pre payment

We require pre-payment before our Mobile therapists are able to set up their equipment we will charge your card for the full amount of treatments within the two hour window slot before your appointment time.

No shows

If we attend your property on the date and time of your appointment and you are not available and we have had no previous communication from you regarding cancellation this will result in any future appointments being charged at the full amount of treatments at time of booking before the appointment can go ahead.

Under 18s policy

We are able to offer some of our services to under 18s on the following conditions; That these are booked by a parent or guardian and they are present throughout the entire treatment.